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FAQ
 
General Site
***What If I Don't Know My Car's Model Year?
Can I Order Products/Services Via The Phone?
How Can I Cancel My Order?
How Can I Track My Order Delivery Status?
How Do I Order Parts/Service From Your Site?
Is Your Site Secured?
What If I Don't Know My Car's Model Year?
What If I Want To Order Parts From Two Different Stores?
What If Your Supplier/Store Ship The Wrong Part To Me?
What Is Your Privacy Policy?
Where Is My Order?
Air Condition Store
Are Your Air Conditioning Parts Brand New?
Can You Provide General Information On Auto Air Conditioning?
Do You Provide Any AC Installation Guide?
How can I ensure effective operation and performance of the AC?
How do you find A/C refrigerant leaks?
Is It Correct that 134A will not cool as well as R-12?
My compressor leaks - must it be replaced?
What Does Your Warranty Cover?
What Is The Model Number Of My AC Compressor?
What Is Your Return And Shipping Policy
What does it cost to retrofit my car to 134A?
Auto Engine Parts
Are Your Parts Brand New?
What Does Your Warranty Cover?
What Is Core Deposit?
What Is Your Return And Shipping Policy?
What Is your Core Return Policy?
Automatic Transmissions Store
Can I cancel my order?
Can I custom build my Transmission?
How should I order a Transmission?
SUMMARY OF OUR TRANSMISSION LIMITED WARRANTY:
What is Our Core Return Policy?
What is Tag ID?
What is Transmission Model?
Body Parts Store
Are The Body Parts Brand New?
Are The Body Parts Painted?
How to Replace Headlights?
What Does Your Warranty Cover?
What Is Your Return And Shipping Policy?
What if my order includes several items?
Engine & Cylinder Heads Store
Can I cancel my order?
Can I custom build my engine?
How should I order an engine?
SUMMARY OF OUR ENGINE LIMITED WARRANTY:
What are the engine specifications?
What is Block Casting?
What is Crank Casting?
What is Head Casting?
What is the description of engine long blocks?
Used Auto Parts Vendor
Are The Used Parts Sellers Qualified/Verified?
Are You The Seller Of The Parts?
Do You Offer Any Guarantee Or Warranty?
How Long It Takes To Get A Quote Back?
I Received A Quote Back, How Do I Make A Payment?
Seller Does Not Accept Credit Cards, Should I Pay In Check Or Money Order?

General Site
Q: ***What If I Don't Know My Car's Model Year?
A: If you have a vehicle identification number (VIN), it is possible to get other information about the vehicle from that number - like the year. Manufacturers who produce more than 500 vehicles a year must use a standardized 17-digit vehicle identification number.

* Positions 1-3: World manufacturer number

* Position 4: Restraint system type (passenger car only) brake type and GVWR class (trucks and vans only)

* Position 5: Line, series, body type

* Position 8: Engine type

* Position 9: Check digit

* Position 10: Model year

* Position 11: Assembly plant

* Positions 12-17: Production sequence number

Finding the Model Year

Find the model year by reading position 10 (this is the eighth character from the right). Following is a chart of model years with the letter or number that indicates the model year. Typical VIN: 2G1WN52M1S9229747. Model year is S, which represents the year 1995.
A - 1980M - 19912 - 2002
B - 1981N - 19923 - 2003
C - 1982P - 19934 - 2004
D - 1983R - 19945 - 2005
E - 1984S - 19956 - 2006
F - 1985T - 19967 - 2007
G - 1986V - 19978 - 2008
H - 1987W - 19989 - 2009
J - 1988X - 1999A - 2010
K - 1989Y - 2000B - 2011
L - 19901 - 2001C - 2012


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Q: Can I Order Products/Services Via The Phone?
A: Yes. Most of our stores/providers provide sales and customer support via telephone. To place an order via phone, please contact the store or service provider as indicated on the product detail page.

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Q: How Can I Cancel My Order?
A: If you wish to cancel an order that has not been shipped, please contact the Supplier with your order number and ordering date. For any other cancellations you must get a Return Authorization Number from the supplier and further return instructions.

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Q: How Can I Track My Order Delivery Status?
A: If you have a tracking number, please follow the links below, or contact the freight company, to track your order.

UPS

Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
Phone: 1-800-742-5877

U.S. Postal Service

Priority Mail Package Tracking: http://www.usps.com/cttgate/welcome.htm
First-Class Package Information: http://www.usps.gov

FedEx

Package Tracking: http://www.fedex.com/us
Phone: 1-800-463-3339

Custom Freight

Website: http://www.customco.com/index2.htm
Phone: 1-800-654-0176

ABF

Phone: 1-800-610-5544

Overnite

Phone: 1-800-333-7400
If you are not sure your order has been shipped, check the status of your order by calling the supplier/store customer service number (see Information page).


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Q: How Do I Order Parts/Service From Your Site?
A: Ordering from our site is simple. First find the parts you are looking for, by direct search or by following the year, make and model drill down. Then add these items to the shopping cart and continue shopping. When you are done shopping click on the Checkout link and you will be taken to our secured checkout/payment system.

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Q: Is Your Site Secured?
A: Our web site's ordering page is secured -- Your personal and/or credit card information will be encrypted so no one else, except us can receive or view your personal information.

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Q: What If I Don't Know My Car's Model Year?
A: All parts are primed and ready to be painted (unless chrome plated.) We do not offer pre-painted parts, as it is not possible to color match without access to your vehicle. Please consult your body shop for installation and painting needs.

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Q: What If I Want To Order Parts From Two Different Stores?
A: You can add parts to your shopping cart from all the different stores/providers listed on our site. However, you will have to make payments to each of the stores individually. Our Checkout System will track for you the different stores/providers and will alert you regarding checking out from all the stores you have selected items to purchase. To learn about our various stores/services and their product lines, visit our Information page.

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Q: What If Your Supplier/Store Ship The Wrong Part To Me?
A: Although our suppliers do everything they can to get the right part to you, occasional mistakes can happen. If one of our suppliers ships the wrong part, they will pick up the part or pay the return freight, and replace the part. Please contact the store/supplier and let them know immediately if you receive the wrong part.

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Q: What Is Your Privacy Policy?
A: Your personal and credit card information will be encrypted so no one else, except us can receive or view your personal information.

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Q: Where Is My Order?
A: Delivery time varies from one product to another. Unless otherwise specified on the site, the average delivery time is 4 to 8 business days. For example, if you have placed an order on Monday your item will be delivered on Tuesday or Wednesday (depending on parts availability). Now add 3 to 7 business days for shipping (depending upon where you live). In summary, your order will most likely arrive on the following Monday and at the latest on the following Friday. You can track the delivery status of your order with the Freight Company -- read below.

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Air Condition Store
Q: Are Your Air Conditioning Parts Brand New?
A: We offer remanufactured (not just Refurbished) and new Air Conditioning compressors and clutches (all our other AC parts are typically brand new). You can find the part type (remanufactured versus new) on the product detail page.

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Q: Can You Provide General Information On Auto Air Conditioning?
A: General information about auto air conditioning:

Accumulator
Accumulator is canister after the Evaporator. Freon expands dramatically when it is heated up as it passes through the evaporator in the passenger compartment, absorbing the heat and changed into gas. The accumulator receives the (R12 or R134a) in the gas state as it leaves the passenger compartment evaporator. It has desiccant to trap moisture.

Alignment - Belt
The engine belts that drive the A/C compressor must be in alignment. A reason for them to be out of alignment is that the pulleys on the A/C compressor do not match with the engine pulleys. This can be due to improper installation of engine pulleys or A/C clutches as well as incorrect brackets used in mounting the A/C compressor.

Charge, Re-Charge
This describes installing (R12 or R134a) into the A/C system. Usually charging a system means installing the proper amount of (R12 or R134a) into the system that it needs. Re-charging suggests that only a portion of the freon has been lost from the system and is being replaced. Recharging a system that leaks can delay repairs, and could be illegal in some states. If a system has lost all of its (R12 or R134a), recharging is never advisable until you find the cause of the leak and the leak is repaired. Open systems could have contamination of air and moisture that enters the system after the (R12 or R134a) pressure is lost.

Compressor
The compressor receives the Freon in a gas-like state and compresses it into liquid and circulates it into the condenser where the heat is taken out of the (R12 or R134a). The compressor is lubricated with special oil. It is very important to use the correct oil to the compressor and system. Some seals and gaskets may not work with some oils.

Condenser
The condenser converts (R12 or R134a) from the gas-state back to the liquid state. The condenser is a radiator-like unit made up of coils. It is often mounted in front of the car radiator. (R12 or R134a) comes into the condenser from the A/C

Contamination
A/C systems can be contaminated with metal particles from the normal wear of the compressor and tiny amounts of water moisture. Contamination can cause a system to fail. Protection against contamination is provided by the filter screen on the Expansion Tube and the desiccant in the bottom of the dryer or accumulator. Other forms of contamination may be the wrong kind of oil, wrong kind of liquid charge or other material that will interfere with the cooling system. Almost 100% of moisture is normally removed from the system when it is evacuated prior to installing (R12 or R134a).

Dryer
Dryer is used before the evaporator and after the condenser. The Filter Drier is where the system will filter out small amounts of contamination and moisture from the system. Each time the system is opened or worked on the Dryer should be replaced. The desiccant inside the dryer will absorb moisture. Also spelled drier.

Evaporator
Evaporator is a small radiator like unit that is stationed inside the car, usually near the heater core. The Evaporator receives liquid (R12 or R134a) into its coils. The fan inside the car circulates hot air over the evaporator coils and (R12 or R134a) absorbs the heat and is converted to gas which then flows to the accumulator. The cooled air flows into the car.

Evacuate
In the installation or repair of your A/C you should be sure to use a vacuum pump to draw a vacuum on the entire system. Vacuum is usually measured at 29 inches. We recommend holding the vacuum for 2-4 hours without fluctuation (most industry sources suggest 30 minutes). The vacuum will extract any moisture from the system as well as provide some assurance against possible leaks.

Expansion Valve, Expansion Tube
Also called the orifice tube. This component often has a mesh screen and is found in the evaporator inlet pipe (liquid line). In some cases this item is found in the outlet of the condenser. Its purpose is to limit the flow of the high pressure liquid (R12 or R134a) and thereby meter the flow of refrigerant to the evaporator as a lower pressure liquid. The screen serves the purpose of trapping metal particles that break loose from the compressor or other components. Expansion Valve come in two types, Block and Right Angle. The block valve is located at the evaporator and its purpose is to constantly check the temperature of the (R12 or R134a) and allow the proper amount of (R12 or R134a) to enter the evaporator. The right angle valve comes in two types (internal equalized and external equalized). This valve is also found before the evaporator and its purpose is to control the amount of (R12 or R134a) going into the evaporator.

Fittings - Hose
A/C hoses are designed to control liquid and gas at high pressures and temperatures. The hoses are usually flexible and terminated with special metal fittings at the ends that prevent leaks and provide a sure seal and connection between components. If you see blisters or bumps on the hoses you have a leak. You have to replace the whole line because today we use hoses that have a liner.

Flush
During installation or repair of A/C systems, the system should be flushed with clean special purpose fluids prior to the Evacuation and charge with new (R12 or R134a). This process is critical to the success of the job and long life of the system. Flushing removes contamination such as particles of rubber or metal that could be harmful to the system.

R12 and R134A
R12 Freon has been used since the 60's in automotive A/C systems. Government regulations and increasing prices have made R12 to high of liquid to use today. R134a is the newer version of R12 with out the harmful effects to the atmosphere. R134a is a much smaller and more efficient than R12. R134a typically runs a higher head pressure and tends to leak out quicker from high side leaks than R12. R134a requires the that the best components are used in your ac system. In some cases you will need to replace your condenser and evaporator to a higher efficient model so that R134a can perform properly. Warning. Do not mix R12 with R134a. Make sure you use the proper Oil.

Leak Test
A/C systems sometimes develop small leaks just like car tires do. When a leak develops the A/C (R12 or R134a) can be lost over the course of a few minutes or a day or two. One form of leak testing is done by charging a system with dye. When the dye escapes, it leaves a colored deposit at the point of the leak. Another form of leak testing is done by a simple pressure test, however this kind of test rarely helps locate the point of a leak. Another is done with a electronic leak tester.

Oil
Oil is designed to work with (R12 or R134a). Its primary purpose is internal lubrication for the compressor. A small portion of oil circulates through the system. Some systems collect the oil at the bottom of the accumulator and return the oil directly to the compressor through a separate line. It is very important to use the correct oil with the correct (R12 or R134a)

Pressure Switch
The pressure switch senses internal pressures and can cycle the compressor off and back on based on minimum and maximum pressure limits. Pressure switches also turn on or off you condenser fan or Radiator Fan.

Pressure Relief Valve
Relieves pressure from the system to protect components when internal pressures become too high.

Schrader Valve
This is the same kind of valve you have on your car tires and bicycle tires. It is used at one or two places in A/C systems to provide an access point to measure pressures and to remove or install (charge) (R12 or R134a) into the system.


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Q: Do You Provide Any AC Installation Guide?
A: Working on any system you must make sure you do the following:
1.Replace accumulator/receiver drier. Contaminants accumulate here and you must replace these items. The desiccant bag in these components once opened will absorbed to much moisture and not work properly.
2.Replace orifice tube or check expansion valve for contamination.
3.The A/C system must be flushed or an inline filter must be installed. Flushing must include condenser and evaporator. IMPORTANT-Compressors contaminated with black oil or any foreign material will not be warranted.
4.When replacing a Ford built FX15 or FS10 or General Motors V5 compressor that has suffered a catastrophic failure, the condenser must be replaced. If the discharge hose assembly is equipped with a muffler, the hose assembly Must be replaced. This is due to the Teflon being disbursed throughout the system. (Black Death) When this happens the only way to get the Teflon out of your system is to replace the item. The Teflon only liquefies once it is heated and therefore you can not flush it out of the system.
5.The proper amount and type of lubricant for the system must be added. After installation, rotate the compressor shaft to ensure no liquid remains in the cylinders. This will lubricate all internal compressor components.
6.Charge the system with the proper amount and type refrigerant. Do not charge the system with pure liquid (R12 or R134a) this could cause the reeds in the compressor to break.


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Q: How can I ensure effective operation and performance of the AC?
A: The following steps are highly recommended to ensure effective operation and performance:
1. Check operation of engine-driven fan clutch or electric radiator and condenser fan motor.
2. Check operation of clutch cycling switch or relay and all safety switches.
3. Check for proper operation of cooling system.
4. Check the external condition of the condenser (bent fins, road debris and leaks).
5. Check all drive belts and pulleys for alignment and wear.
6. Inspect Schrader valves and sealing caps. If retrofitting, install proper retrofit fittings.
7. Inspect all hoses and fittings for leaks and repair as necessary.
8. Evacuate system to 29.5 in. HG for 2-4 hours. The system must hold the vacuum before charging.
9. After charging the system, leak test and performance test the system.
10. It is always good to add the proper dye to the system incase you system develops a leak.
11. Check for proper operation of you heater control valve. A faulty valve will allow heat into you cab and will not let the evaporator work properly.
12. Check for proper operation of your fan clutch. If the fan clutch is not working properly your system will not cool down and thus your head pressure will be too high. This will cause the system not to work correctly and premature death of your compressor.


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Q: How do you find A/C refrigerant leaks?
A: Two methods are commonly used. Dye and electronic. Dye is most popular but can take several days to appear. Many components are not visible so, the dye can often not be seen. Often shops charge for refrigerant and Dye and tell you to come back in a few days. This works but costs you time and more money for refrigerant. Electronic detectors are quicker to pinpoint leaks and minimize the loss of refrigerant.

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Q: Is It Correct that 134A will not cool as well as R-12?
A: Thousands of cars and trucks have been converted. Feedback has been extremely positive. Slightly longer cool down times have been the only differences noticed by some customers. Some vehicles should not ever be converted. If you car or truck has a copper plate and fine condenser and evaporator we would suggest that either you switch out these components to a higher efficient model or return back with R12 into the system.

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Q: My compressor leaks - must it be replaced?
A: Not always. If a compressor w/low miles leaks, quite often it can be repaired.

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Q: What Does Your Warranty Cover?
A: 1-Year Warranty (parts only) except for Compressors. Compressor Warranty must have a proof of purchase of new dryer / accumulator. Note: 99% of all factory defects occur within the first ninety days of installation

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Q: What Is The Model Number Of My AC Compressor?
A: The manufacturer name and the model number of your AC compressor can be found on the label of the compressor. Before purchasing an AC compressor, please match the model number with the compressor you want to purchase.

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Q: What Is Your Return And Shipping Policy
A: Returns may be subject to a 10% restocking charge plus shipping. Only returns submitted within 45 days from date of invoice may be returned. No returns without prior authorization from the Supplier (see Contact Us page). Online orders may be cancelled prior to shipping without any charges.

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Q: What does it cost to retrofit my car to 134A?
A: There is no set price for every car. On major repairs, such as compressor replacements, it can be less expensive to convert vs. recharging with R-12. Your primary concern should be to find out exactly what has failed on your system.

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Auto Engine Parts
Q: Are Your Parts Brand New?
A: Approximately 90% of our parts are brand new manufactured by original equipment (OE) or aftermarket manufacturers. The other 10% of our parts are remanufactured parts. All our parts guarantee to fit, carry 1-year warranty and are engineered to meet or exceed OEM specifications. *A remanufactured part requires a Core Exchange/Deposit

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Q: What Does Your Warranty Cover?
A: Our supplier guarantees the workmanship of the products sold for 1 year in most cases. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please visit our Returns form for more information. No product is warranted against damage from other parts or improper installation

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Q: What Is Core Deposit?
A: In order for us to supply quality remanufactured parts to the public at economical prices we must factor in the value of the old part. Some cores are only worth scrap prices but others have great value depending upon supply and demand. Core deposit will be charged and will be refunded to customers upon the delivery of the old part.

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Q: What Is Your Return And Shipping Policy?
A: Returns may be subject to a 20% restocking charge plus shipping. Only returns submitted within 30 days from date of invoice may be returned. No returns without prior return authorization from the Supplier. You may return products that:

Are in their original packaging (not torn or greasy)
Have original manufacturer information
Are not used, installed, or disassembled
Are not damaged due to incorrect installation
Do not having missing parts, hardware or instructions

The following orders are not returnable:

Custom or special orders
Automotive repair manuals
Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc) unless defective. All returns will be tested.

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. COD shipments will not be accepted.

Online orders may be cancelled prior to shipping without any charges.

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Q: What Is your Core Return Policy?
A: To get a refund for your core, you must meet the following reasonable conditions:

The core must be received for credit within thirty (3O) days from date of invoice
All cores shall be accompanied by the original receipt from the supplier
All fluids must be drained from the core (if applicable)
The core must be securely wrapped in plastic and sealed
Cores must be returned in the original packaging sent to you by the supplier
Your core will be inspected to determine if the core is rebuild-able
Core return shipping charges are the responsibility of the customer
Finally ship the core to:

Core Refund Dept.
1007 kins Avenue
1008 Sanford, North Carolina 27330


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Automatic Transmissions Store
Q: Can I cancel my order?
A: You can cancel your order without any charges before we've started building your Transmission.
Note: Since we confirm the order information before processing it, you'll have many opportunities to cancel the order without any charges.

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Q: Can I custom build my Transmission?
A: We can custom build your Transmission upon your request (additional charge may apply).
When ordering a Transmission either by phone or online, ask the sales rep about additional options available on the specific Transmission.

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Q: How should I order a Transmission?
A: You can order a Transmission online by searching our web site and then continue to the checkout process. Rest assured, one of our sales reps will contact you to verify your order information and payment method. We will not process your order before talking with you personally. You can also call us on our toll free number at 1-866-612-9798 to order your Transmission/cylinder head or with any question you might have.

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Q: SUMMARY OF OUR TRANSMISSION LIMITED WARRANTY:
A: Passenger car and light truck transmissions will be warranted to only the original purchaser named in the transaction and only for the transmission described on the applicable transaction number. This warranty does not include any other material, labor, components or parts of the vehicle other than the specific transmission and components provided. If failure of a transmission should occur during the specified warranty period and it is determined the failure is due to a defect in workmanship or parts installed by us, we will replace or repair the defective unit to the original buyer

It is the express responsibility of the customer to contact and return the vehicle or transmission at the owners expense to us or a facility designated by us.

The Standard limit labor reimbursement covers labor at $35.00 per hour.

All Premium and Extra Premium warranties must be purchased at the time of sale.

WARRANTY DISCLAIMERS
- Loss of time or use
- Loss of income or revenue
- Loss of transportation or vehicle rental
- Equipment rental
- Any towing charges
- Diagnostic time, fluids, filters or shop supplies
- Fluid starvation for any reason
- Damage caused by misuse and neglect, or accident
- Improper installation
- Abnormal wear from contaminated oil (fuel or dirt)
- Vehicle used for towing purposes unless a proper transmission cooler has been installed

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Q: What is Our Core Return Policy?
A: When purchasing one of our transmissions, you will be charged for the core during the initial transaction. We do not want to hold your money any longer than is absolutely necessary. Our company has won national recognition for its integrity, and we can assure you we will expedite the core return quickly. Congratulations! You about to experience one of the finest remanufactured transmissions in the world. To help insure our world-class quality and pricing, it is imperative we receive an identical rebuildable core in return for each transmission delivered. You will receive a separate return bill of lading, shipping and packaging instructions for returning your core when you take delivery of your remanufactured unit.

Please read and follow the instructions for core credit:
a) Core credit will be given after passing a visual inspection. Units subject to an internal inspection are, E4OD Diesels & 460's, 4L80E's. Any Diesel or Turbo applications are subject to an internal inspection as well.
b) All Cores returned must be a "rebuildable core." Any case damaged from the inside out, i.e. exploded differentials will receive no core refund. These are not rebuildable units
c) Broken / Welded Cases / Housings will receive partial core refund. The charge for cases/housings will be market value at the time of the core return. You will be refunded the difference. Any unit returned with a broken case will receive 35% of the core value.
d) Core returned must be the identical part number as what was furnished to you, unless agreed otherwise upon the time of order.
e) Torque Converter must be returned with the transmission core and must be identical part number as what was furnished to you.
f) All shipping brackets furnished on new unit must be returned on the core. g) Any disassembled core returned will be inspected when received and will only be granted partial core refund. The amount refunded will be assessed on an individual basis No cores that have been disassembled and reassembled will be accepted. h) Core must be returned within 30 days to receive core refund. If you are unsure of the quality of any core you have upon ordering a unit, we will be happy to pick up your unit, inspect the core and give you a cost to rebuild it. We can custom build your Transmission upon your request (additional charge may apply).
When ordering a Transmission either by phone or online, ask the sales rep about additional options available on the specific Transmission.


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Q: What is Tag ID?
A: The tag ID is a unique identifying characteristic for transmissions. The tag is located in different places on different transmissions. It is critical in precisely identifying a transmission application. It is always needed for online orders. If you are unable to determine the Tag ID (in case of multiple choices), please call us.

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Q: What is Transmission Model?
A: The Transmission Model identifies the type or family of a particular transmission. The Transmission Model can be found on the transmission case or in the owner's manual. The Transmission Model is required for applications with unspecified Tag ID. If you are unable to determine the model of the transmission (in case of multiple choices), please call us.

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Body Parts Store
Q: Are The Body Parts Brand New?
A: All of our body parts are brand new. We do not sell used or recycled parts.

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Q: Are The Body Parts Painted?
A: All parts are primed and ready to be painted (unless chrome plated.) We do not offer pre-painted parts, as it is not possible to color match without access to your vehicle. Please consult your body shop for installation and painting needs.

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Q: How to Replace Headlights?
A: Replacing sealed beam headlights

Remove the exposed plastic or metal trim surrounding the housing to reach the headlight retaining ring and adjusting screws.
Using the correct tool, remove the four retaining-ring screws. Caution: these fasteners are often corroded, and it's easy to strip them. Give each a squirt of penetrating oil and let it soak in for a few minutes. Be careful not to turn the headlight-aiming screws.
Remove the retaining ring, and the headlight will be free. Unplug the wiring connector from the back of the headlamp.
Plug the wiring connector into the back of the new headlight and place the light in the mounting base. Lugs on the back of the headlight will position it. If it does not fit securely, you probably have it upside down.
Turn on your headlights to test the new light. If it doesn't come on, you might have a problem with the wiring, not the light.
Replace the retaining ring. Again, be careful not to disturb the settings of the adjusting screws. Finally, replace any trim elements that you had to remove.

Replacing halogen bulbs in composite headlights

Never touch the glass portion of the new halogen bulb with your bare hand. Oil from your fingers could contaminate the bulb and cause premature failure. Handle the bulb by it plastic base.
Locate the back of the bulb socket. A plug-in wiring connector will be attached to the back socket. Carefully remove the connector.
Unscrew the retaining ring if so equipped, or turn the bulb counter-clockwise to release it.
Install the new bulb by aligning the notches on the base with the ridges in the socket. Push the bulb firmly into the socket.
Replace the plastic retaining ring, or turn the bulb to lock it into place.
Replace the electrical connector on the back of the bulb and check for proper operation.


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Q: What Does Your Warranty Cover?
A: Our warranty covers the replacement of a defective part within the original warranty period. We warranty all parts for a period of 90 days from date received from original purchaser or installer unless otherwise specified. Warranties only apply to parts replacement. If a replacement part cannot be obtained a full refund will be issued to the original purchaser. The original sales invoice must accompany any refunds or exchanges. Warranties are limited to the original parts purchaser and are non-transferable.

A limited one-year warranty provided by the manufacturer applies to all parts. The manufacturer warrants all parts to be free from defects in workmanship and material.
Our liability under NO circumstances will exceed the amount of the original sale.
The warranty does not cover failure due to abuse, misuse, improper repairs or maintenance, improper installation, alteration or modification.
The warranty does not cover any freight charges, cost of parts removal, normal wear and tear, and consequential or subsequent damages.
You will need to obtain an RMA number (Return Merchandise Authorization number) prior to return. NO return will be accepted without an RMA number. (Freight charges are the responsibility of the purchaser.)

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Q: What Is Your Return And Shipping Policy?
A: Returns may be subject to a 20% restocking charge plus shipping. No returns without prior authorization from the Supplier (see Contact Us page). Online orders may be cancelled prior to shipping without any charges.

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Q: What if my order includes several items?
A: We every effort to ship all products in a single shipment. If for any reason we can't ship one or more items due to back order, we will ship the parts that are available and credit your account on the same day accordingly.

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Engine & Cylinder Heads Store
Q: Can I cancel my order?
A: You can cancel your order without any charges before we've started building your engine.
Note: Since we confirm the order information before processing it, you'll have many opportunities to cancel the order without any charges.

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Q: Can I custom build my engine?
A: We can custom build your engine upon your request (additional charge may apply).
When ordering an engine either by phone or online, ask the sales rep about additional options available on the specific engine.

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Q: How should I order an engine?
A: You can order an engine online by searching our web site and then continue to the checkout process. Rest assured, one of our sales reps will contact you to verify your order information and payment method.
We will not process your order before talking with you personally. You can also call us on our toll free number at 1-866-262-5531 to order your engine/cylinder head or with any question you might have.

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Q: SUMMARY OF OUR ENGINE LIMITED WARRANTY:
A: Passenger car and light truck long blocks are covered for 3 years or 100,000 miles. If failure of a long block should occur during the first twenty-four months and it is determined the failure is due to a defect in workmanship or parts installed by S & S, we (S & S Engine) will replace or repair the defective unit to the original buyer. During the balance of the warranty, Supplier will replace the long block at one-half of the current retail price.

The Standard limit labor reimbursement covers labor at $35.00 per hour up to a maximum of $400.00. A Premium warranty is offered for $110.00, which pays labor at $55.00 per hour up to a maximum of $700.00.
An Extra Premium warranty is offered for $150.00, which pays labor at $65.00 per hour up to a maximum of $850.00.

All Premium and Extra Premium warranties must be purchased at the time of sale.

WARRANTY DISCLAIMERS
- Loss of time
- Loss of income or revenue
- Loss of transportation or vehicle rental
- Equipment rental
- Any towing charges
- Crankshaft thrust damage
- Diagnostic time, fluids, filters or shop supplies
- Oil starvation for any reason
- Piston scuffing
- Overheating, melting of heat tab
- Detonation, pre-ignition (melting of pistons)
- Head gasket with burnt fire ring
- Abnormal wear from contaminated oil (fuel or dirt)

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Q: What are the engine specifications?
A: Engines remanufactured by our remanufacturing line meet or exceed O.E.M. specifications.
- New Manley valves
- New Elgin valve springs and keepers
- New Badger pistons
- New Hastings molly rings
- New Dynagear timing gears and Durabond cam bearings
- New Dynagear timing gears and chain
- New Elgin lifters, push rods, rockers, balls and nuts
- New Dynagear oil pump
- New FelPro gaskets
- Cylinder heads are pressure checked
- Diamond honed valve guides
- Three angle cut valve seats
- All head surfaces are broached
- Blocks are bored with deck plates, cylinder walls are diamond honed
- Crankshafts are ground and polished for .002 clearance
- Camshafts are ground to O.E.M. specifications, hardened and polished
- Connecting rods are sized to .002 clearance

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Q: What is Block Casting?
A: The Block Casting Number is the number that appears on the engine block.
Note: We will verify this information (if needed) before processing your order.

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Q: What is Crank Casting?
A: The Crank Casting Number is the number that appears on the crankshaft.
Note: We will verify this information (if needed) before processing your order.

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Q: What is Head Casting?
A: The Head Casting Number is the number that appears on the engine head.
Note: We verify this information (if needed) before processing your order.

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Q: What is the description of engine long blocks?
A: All long blocks come with cylinder head(s) attached and valve train installed. Valve covers, timing cover, intake manifold and oil pan are not included.

All long blocks have NEW valves, valve springs, valve keepers, push rods, rocker arms, fulcrums, lifters, camshaft, timing chain (belt), timing gears, valve guides (diamond honed), three angle seats, cam, rod and main bearings, pistons, piston rings, rod bushings (if applicable), gaskets and oil pump.

All cylinder blocks, cylinder heads, crankshafts and connecting rods are cleaned and shot peened and magnafluxed for cracks. All bolt holes are tapped.

Cylinder blocks are bored to each piston and diamond honed to 18RMS finish. All oil galleys are hand brushed with white cleaning brushes and cylinders are hand cleaned with cleaning solution and white towels.
Cylinder heads have each valve guide diamond honed, seats are three angle. After assembly, heads are vacuum checked for valve seating.

Crankshafts are ground and polished to 12RMS. Each oil galley is hand brushed with a white cleaning brush.

All connecting rods are honed.

ALL OUR REMANUFACTURED LONG BLOCKS MEET OR EXCEED ORIGINAL EQUIPMENT SPECIFICATIONS

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Used Auto Parts Vendor
Q: Are The Used Parts Sellers Qualified/Verified?
A: Although some of the sellers (salvage yards) are qualified and have good rating, we do not guarantee any of these sellers? business practices. If you receive a quote from a particular seller, you must qualify the seller before finalizing the sale transaction.

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Q: Are You The Seller Of The Parts?
A: We are not the seller of any of these parts -- We are only offering you an online part locating service.

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Q: Do You Offer Any Guarantee Or Warranty?
A: We do not offer any guarantee or warranty. Each used parts dealer provides its own warranty/guarantee.

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Q: How Long It Takes To Get A Quote Back?
A: You may get quotes back in minutes or days. Note used parts dealers/sellers do not like to sell small parts because of the labor involved to dismantle a sub-assembly. You have a better chance to get more quotes when asking for complete assemblies (i.e. Front Bumper, Headlight Assembly, Driver Seat, etc.) versus sub-assemblies (i.e. driver side front bumper end, bulb, the plastic around the light, etc.).

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Q: I Received A Quote Back, How Do I Make A Payment?
A: We highly recommend paying for used parts via credit cards only. We do not recommend sending checks, money orders or cash to used parts dealers/sellers.

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Q: Seller Does Not Accept Credit Cards, Should I Pay In Check Or Money Order?
A: We highly recommend paying for used parts via credit cards only. Find another seller or qualify the seller before sending a payment.

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